FAQ

Does the offline version sync to the online one?
No, sorry, they don't sync yet. But they will in a future version. Here's the plan*: You can still move data between the online and offl...
Sun, 6 Oct, 2019 at 6:56 AM
How do I export to the web version?
In the desktop version menu, go to "File > Export JSON..." In the online version, go to "my gingko trees > New Tree" Select &qu...
Sun, 6 Oct, 2019 at 7:36 AM
How do I import from the web version?
In the web version, go to the menu at top right and click "Export..." Select "Structured text (JSON)", and then click "Download ...
Sun, 6 Oct, 2019 at 7:35 AM
If I want to use both offline and online, do I have to pay twice?
Paying for the new desktop version gives you a number of months free for the online one. The number of months you get is (price you paid / 3.75), which amo...
Sun, 6 Oct, 2019 at 7:52 AM
Do you have plans for a mobile/tablet/chromebook version?
The online version currently works on all devices. Just visit https://gingkoapp.com/login from your device. When I release v2 of the online version, it’...
Sun, 6 Oct, 2019 at 7:45 AM
What are the limitations of the Free Trial?
The free trial is exactly the same as the full version, except that the free trial expires once you’ve opened Gingko on 30 different days.
Sun, 6 Oct, 2019 at 7:47 AM
How do I report a bug?
To report a bug, first have a quick search of the issues list to see if it's a known problem or not: https://github.com/gingko/client/issues If it&...
Wed, 13 Nov, 2019 at 2:55 PM
How do I insert images?
You can insert images like this: Type ![](https://example.com/some/image.jpg) for an online image. And ![](file:///path/to/image.jpg)  for an ima...
Sun, 10 Nov, 2019 at 4:19 PM
How do I propose a features?
To propose a new feature or change, first search through the current list to see if it's been proposed already: https://github.com/gingko/client/issues...
Wed, 13 Nov, 2019 at 3:02 PM
How can I do ____ in the desktop version? It was possible in the web version.
There are a few things that still haven't been implemented in the desktop version. Here's a partial list of the most requested features that are s...
Thu, 28 Nov, 2019 at 4:11 PM